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  "docSlug": "e6b65d8bdad1e8ee94cf6dd9c3a3d711",
  "documentTitle": "Celsius Network | Investor Presentation Deck | 5 slides",
  "authorId": "celsius-network",
  "authorName": "Celsius",
  "documentKindSlug": "pitchdeck",
  "documentKindLabel": "Pitch deck",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2023-03-01 00:00:00",
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  "pageNumber": 2,
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  "density": "overcrowded",
  "nDataPoints": 9,
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      "kind": "list",
      "text": "Approximately 60% of the eligible user population has initiated a KYC reset\nThe vast majority of those have been processed and approved\nEligible users who have passed KYC account for $33M worth of the custody assets",
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      "text": "Since opening for withdrawals, 1,900 tickets have been opened for eligible users.\nTickets are primarily for withdrawals needing additional review and customers coming back to the platform to ready their account for withdrawals (KYC/2FA/PIN, etc).\nOldest withdrawal ticket without a Celsius response is one day",
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      "kind": "list",
      "text": "As of March 7, 234 transactions were identified as High Risk and stopped\nAll security policies are working as expected, including topping up frictional wallets\nSecurity Operations Center (SOC) handled over 100 alerts, five phishing attacks. No critical alerts thus far.",
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      "text": "Automatic withdrawals are being processed within current 24-hour Service Level Agreement (SLA), while internal reviews could lead to delay for some clients.\nDuring this time, 43% of eligible custody balance was withdrawn, 52% including pending transactions\nApproximately $21.2 million in completed and pending withdrawals",
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      "text": "Customer Inquiries",
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      "kind": "other",
      "text": "Withdrawal Status",
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      "text": "KYC update",
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      "kind": "paragraph",
      "text": "On December 20, 2022, the Court authorized Celsius to return custody coins to Eligible Users. Celsius is currently authorized to distribute 94% of each Eligible User's Distributable Custody Assets less transaction fees. Withdrawals opened on March 2, 2023.",
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      "kind": "source-note",
      "text": "22-10964-mg Doc 2197 Filed 03/07/23 Entered 03/07/23 22:50:05 Main Document Pg 6 of 9",
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      "kind": "title",
      "text": "Custody Withdrawals: Progress Update (March 07, 2023)",
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