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  "documentTitle": "Telia Company | Results Presentation Deck | 38 slides",
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  "authorName": "Telia Company",
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  "presentationDate": "2023-01-01 00:00:00",
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      "text": "OPEX excluding energy development\nIn SEK billion, 2020 average FX rates, excl. Telia Carrier, R12\n-0.5\n-0.6\n-0.9\n-2\n2020\n2021\n2022\n2023",
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      "text": "Digital omnichannel journeys\nFew but common Products\nDigitized automated Processes\nScalable standard Platforms\nData empowered People\nFew but strategic Partners\nTargeted communication\nReduced over head",
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      "text": "Biggest impact so far from;\nPlatform and Partner consolidation\nFewer attended and more digital customer\ninteractions\nOverhead reduction\nGoing forward more impact from Common Products and\nPlatforms and Process efficiency/automation",
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      "text": "Key drivers\nAnalogue customer interaction\nMany products and legacy\nManual work\nComplex IT, technical debt\nNon-data driven approach\nFragmented supplier base\nMass communication\nExpanding over head",
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      "text": "SEK 1.1bn net OPEX reduction since 2020 enabled by\ntransformation agenda resulting in -2k reduction in FTE/FTC and\nlower IT cost\nAmbition remain to deliver net SEK 2bn reduction by end of 2023\nAnother 1.5k resource reduction of which 1.0k in Q1\nFurther efficiencies on IT and marketing costs",
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