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      "text": "Average annual percentage change in O&M costs 2008-2021\nElectric utility¹\nDTE Electric 1%\nPeer average 3%",
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      "text": "Controlling costs while improving the customer experience and maintaining affordability\n- Productivity enhancements\n- Technology innovations\n- Automation\n- Infrastructure replacements\n- Transition to cleaner energy",
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      "text": "Source: SNL Financial, FERC Form 1 and FERC Form 2; excluding fuel and purchase power from electric O&M and production expense from gas O&M",
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      "text": "Distinctive continuous improvement culture drives strong track record of cost management vs. peer average",
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