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  "presentationDate": "2022-06-01 00:00:00",
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      "text": "1. Customer Satisfaction\n2. Innovation\n3. Information Security\n4. Diversity and Inclusion\n5. Data Privacy\n6. Talent\n7. Human Rights\n8. Sustainable Alternatives for Travel\n9. Environment\n10. Compliance Ethics and Integrity\n11. Community",
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      "text": "CUSTOMER SATISFACTION\nInvested $20 M in 2021 in response to Covid-19\nCustomer service levels approximately 1,900 bps higher when compared to pre-pandemic levels\n\nINNOVATION\nDeveloped New Capabilities\n- Koin\n- B2B\n- Vacation Rentals\n- In-destination activities\n\nINFORMATION SECURITY\nBased on 3 pillars:\n- Risk Management Policy\n- Security Awareness Program\n- Quarterly Infrastructure and Breach testing",
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      "text": "ESG: Completed Our First Materiality Assessment in 2021, Implementing the Following Key Initiatives",
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