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  "documentTitle": "Freshworks | Investor Presentation Deck | 40 slides",
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  "authorName": "Freshworks",
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  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2021-10-01 00:00:00",
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  "pageNumber": 13,
  "pageCount": 40,
  "prevPage": 12,
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  "slideType": "market_sizing",
  "function": "size_opportunity",
  "density": "dense",
  "nDataPoints": 3,
  "notes": "Uses pyramid diagrams to represent market segmentation by company size (ENT, MID, SMB).",
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      "kind": "diagram",
      "text": "System and Service Management: $44B",
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      "text": "Customer Relationship Management: $76B",
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      "text": "Total Market Opportunity: $120B",
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      "text": "Source: IDC. Based on 2025 forecast revenues. CRM market defined as Customer Service, Contact Center, Salesforce Productivity and Management, and Marketing Campaign Management. SSM market defined as IT Service Management, IT Operations Management, and IT Automation and Configuration Management",
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      "text": "With underserved segments",
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