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  "documentTitle": "SmileDirectClub | Investor Presentation Deck | 24 slides",
  "authorId": "smiledirectclub",
  "authorName": "SmileDirectClub",
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  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2021-03-01 00:00:00",
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  "notes": "The slide uses a dual-axis chart to combine review volume and sentiment, alongside a bar chart for ratings and a grid of key performance indicators.",
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      "kind": "list",
      "text": "NPS 46 - one of the highest in spec. healthcare industry. Approx. 22% of members come from referrals. BBB rating of A+. Average rating 4.5 / 5.0 with over 200K member reviews.",
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      "text": "We compared our member satisfaction scores with those of other DTC competitors and traditional DSOS and consistently tracked higher than the competition.",
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      "text": "Source: Internal company surveys, public information. Data as of Jan. 2021. Note: DTC rating is an average of DTC competitors. DSO rating is average of two larger DSOs in the US. (1) Google rating. (2) All time average rating. (3) Company website.",
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