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      "text": "EV / 2021E Revenue\n6.5x LiveVox\n17.0x Peer Group\n24.9x Five9",
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      "text": "Differentiated Product Strategy\nNative CRM is easy to integrate and low cost for customers\nStrong compliance capabilities\nHigh Net Promoter Score (\"NPS\")\nAttractive operating KPIs",
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      "text": "Massive Contact Center Software Market Rapidly Moving to Cloud\nSecular shift to underpenetrated cloud CCaaS providers\nAutomation of manual labor spend\nMarket evolving from voice-centric to omnichannel, analytics and AI",
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      "text": "~2x Product Expansion Opportunity",
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      "text": "~10x Seat Count Opportunity",
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      "text": "$27 Billion Current",
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      "text": "$83 Billion 2030+ Estimate",
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      "text": "1 Growth adjusted by dividing by 2020E to 2022E Revenue CAGR.\nSource: Magellan Solutions Call Center Benchmarking Report, McKinsey.",
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      "text": "Investment Thesis",
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