{ "docId": "019de510-51ab-7059-a5b3-d98c32fa07b0", "docSlug": "decde3b53720a46c73a1c8ba70092d6a", "documentTitle": "LiveVox | SPAC Presentation Deck | 42 slides", "authorId": "livevox", "authorName": "LiveVox", "documentKindSlug": "pitchdeck", "documentKindLabel": "Pitch deck", "sourceTypeSlug": "investment_bank", "sourceTypeLabel": "Investment bank", "presentationDate": "2021-01-01 00:00:00", "orientation": "landscape", "aspectRatio": 1.2938006, "pageNumber": 13, "pageCount": 42, "prevPage": 12, "nextPage": 14, "slideType": "solution", "function": "present_solution", "density": "overcrowded", "nDataPoints": 2, "notes": null, "elementsJson": null, "metadataConfidence": 0.9, "imagePath": null, "slideHref": "/slides/019de510-51ab-7059-a5b3-d98c32fa07b0/13", "deckHref": "/decks/019de510-51ab-7059-a5b3-d98c32fa07b0", "deckJsonHref": "/decks/019de510-51ab-7059-a5b3-d98c32fa07b0.json", "deckAnchorHref": "/decks/019de510-51ab-7059-a5b3-d98c32fa07b0#slide-13", "components": [ { "bbox": { "h": 0.56, "w": 0.306, "x": 0.035, "y": 0.32 }, "kind": "chart", "text": "$48B $10B 100% 90% 80% 70% 60% Other CRMs 50% Multiple Systems of Record 40% 30% 20% Salesforce 10% Salesforce Exclusive 0% CRM Market Salesforce Customers 4% of Market Salesforce Exclusive", "attrs": { "series": [ { "data": [ 20, 20 ], "name": "Salesforce" }, { "data": [ 80, null ], "name": "Other CRMs" }, { "data": [ null, 80 ], "name": "Multiple Systems of Record" } ], "chart_type": "stacked bar", "x_axis_label": "CRM Market, Salesforce Customers", "y_axis_label": "%" }, "subkind": "bar-vertical", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "bad3d19a-b324-43e1-8bc2-3f41a432f9d5", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.069, "w": 0.475, "x": 0.426, "y": 0.839 }, "kind": "image", "text": "salesforce zendesk now Other Vertical Specific Customer Systems of Record REPRESENTATIVE CRM INTEGRATIONS", "attrs": {}, "subkind": "logo-grid", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "9242645d-0d57-430d-ab3c-2cfc8c2eb1df", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.469, "w": 0.579, "x": 0.386, "y": 0.36 }, "kind": "image", "text": "LIVEVOX ABC Demo Client Customer Care 00:00:45 CIP:1 Hold: 0 Rem: 0 Ticketing Form Script Panel Voice Account Number: QA34567 Phone Number: 4088390384 First Name: Scott Last Name: Summers Car Make: Mercedes Car Size Preference: Sedan Consumer Rating: 400 Purchase Date: 09/08/2018 Last Payment Date: 12/01/2018 Training Date: 11/15/2018 Conversation Intent: Wrong Number: Wrong Number First Name: Wrong Number Last Name: Accounts Contacts Tickets Notes New Link More X Contact-QA34567 / Scott Summers (QA34567) Phone #: 408-839-0384 Email: edevera@livevox.com Contact #: QA34567 Balance: $900.99 Address: 1450 Market St City: San Francisco Info Directory Notes Interactions Tasks Scheduled Callbacks Accounts Tickets Agent Target T Date Start End Subject Outcome Campaign ERWIN 408-839-0384 06/01/2020 12:32:06 AM 1018174_M X Transfer Hold End Call ERWIN 408-839-0384 06/01/2020 11:50:51 PM 11:51:00 PM AGENT - Wrong Party 1018174_M Other Unidentified Caller Wrong Number CHAT Existing Customer SMS New Customer EMAIL ERWIN 408-839-0384 06/01/2020 09:12:27 PM 09:12:34 PM AGENT - Wrong Party 1018174_M ERWIN 408-839-0384 06/01/2020 08:10:23 PM 08:12:09 PM AGENT - Wrong Party 1018174_M ERWIN 408-839-0384 06/01/2020 08:09:57 PM 08:10:15 PM AGENT - Wrong Party 1018174_M ERWIN edevera@livevox.com 06/01/2020 07:54:24 PM 08:10:56 PM Livevox Email Email Opened 1018174_M ERWIN (+1)408-839-0384 06/01/2020 02:17:17 PM 02:17:19 PM SMS MT Delivered 1018174_M << Page 1 of 1 >> Displaying interactions 1-79 of 79", "attrs": {}, "subkind": "screenshot", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "12ea594b-802f-4ffa-a0cd-ec0239272861", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.062, "w": 0.56, "x": 0.394, "y": 0.23 }, "kind": "paragraph", "text": "Integrating multiple CRMs is a complex project for the I.T. department\nLiveVox's native CRM unifies disparate, department-level systems of record to present a single view to the agent, and provide great customer experiences", "attrs": {}, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "29d62fa8-ed43-405a-8bf8-cc43259a186e", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.285, "x": 0.046, "y": 0.212 }, "kind": "paragraph", "text": "Salesforce is ~20% of CRM market, however ~80% of those deployments use multiple systems of record, which means...", "attrs": {}, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "d2985c77-755d-4d49-b0f2-9e64447f8941", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.015, "w": 0.21, "x": 0.046, "y": 0.925 }, "kind": "source-note", "text": "Source: Gartner; Company Survey Data.", "attrs": {}, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "345b0285-8cfc-4e02-bff6-aa9257201f10", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.102, "w": 0.61, "x": 0.046, "y": 0.03 }, "kind": "title", "text": "Our Differentiated Approach to Data Management Gives Customers a Seamless Experience at Lower TCO", "attrs": {}, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "40ea2922-fa3f-46de-8dac-9ba0cfdfd279", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [], "loops": [ { "to": 14, "from": 12, "name": "Iceberg", "slug": "10-iceberg", "bestFor": "Consulting, complex problem solving, organizational change", "matchId": "c261af63-f451-420f-b901-c09326726344", "evidence": "LiveVox's Differentiated Approach to Data Management Gives Customers a Seamless Experience at Lower TCO", "position": 0, "objective": "To show how LiveVox's differentiated approach to data management gives customers a seamless experience", "structure": "The Symptom (Visible) -> The System (Hidden) -> The Root Cause", "confidence": 0.7, "description": "Reveal that the visible problem is merely a symptom of a deeper root cause" } ], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }