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  "docSlug": "e1e74a335d1b286a2b866ebe6978ddaa",
  "documentTitle": "SmileDirectClub | Results Presentation Deck | 27 slides",
  "authorId": "smiledirectclub",
  "authorName": "SmileDirectClub",
  "documentKindSlug": "conference-presentation",
  "documentKindLabel": "Conference presentation",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2020-11-01 00:00:00",
  "orientation": "landscape",
  "aspectRatio": 1.2938006,
  "pageNumber": 16,
  "pageCount": 27,
  "prevPage": 15,
  "nextPage": 17,
  "slideType": "kpi_overview",
  "function": "analyze_data",
  "density": "dense",
  "nDataPoints": 10,
  "notes": "The chart shows an indexed trend of credit card authorizations from Jan 2020 to Oct 2020.",
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  "slideHref": "/slides/019de510-2cb6-742c-b2d5-c10f3bce9397/16",
  "deckHref": "/decks/019de510-2cb6-742c-b2d5-c10f3bce9397",
  "deckJsonHref": "/decks/019de510-2cb6-742c-b2d5-c10f3bce9397.json",
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      "kind": "callout",
      "text": "This suggests we are performing approximately 3% better than pre-COVID as a result of operational improvements, and have seen no degradation in performance since COVID started",
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      "kind": "chart",
      "text": "Indexed Monthly Cumulative Credit Card Authorization",
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      "text": "In Q3 2020, SmilePay as a percentage of total aligners purchased was consistent with past quarters. Overall, SmilePay has continued to perform well, and our delinquency rates in Q3, and since Q3, were flat to prior quarters. Because we keep a credit card on file, and have a low monthly payment, we expect SmilePay to continue to perform well. Our success rates on credit card attempts, which is a proxy for monthly payments, has seen no degradation. Authorizations continue to show improvement and we remain focused on improving operations and collections strategies.",
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      "kind": "source-note",
      "text": "(1) Represents success rates on credit card authorizations when we attempt to charge the card for the monthly payment, a proxy for monthly payments, indexed to January 2020 success rates.",
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      "kind": "title",
      "text": "Recent SmilePay Performance.",
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