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  "documentTitle": "SmileDirectClub | Results Presentation Deck | 19 slides",
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  "authorName": "SmileDirectClub",
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  "presentationDate": "2020-05-01 00:00:00",
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  "notes": "The slide uses a line chart to show indexed daily credit card authorization performance from Jan to May 2020.",
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      "text": "The index graph above shows performance relative to the start of January on a daily basis.",
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      "text": "Because we keep a credit card on file, and it is a low monthly payment, we expect SmilePay to continue to perform well.",
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      "text": "We've seen only 1.7% of customers requesting a payment deferral, far below the 4-5% deferral requests you see other lenders facing today.",
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      "text": "In Q1 2020, 66% of our members elected to purchase using SmilePay, which is down from 68% in Q1 2019. This percentage has also held steady in April and May, and we have not seen material increases in SmilePay as a percent of total purchases to date.",
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      "text": "Our delinquency rates through April were flat to March, which was consistent with the prior 12 months.",
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      "text": "As outlined, our success rates on credit card attempts, which is a proxy for monthly payments, has seen no degradation since COVID started.",
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      "text": "In Q1, we took a conservative approach to Implicit price concessions, and increased our reserves by ~$12mm given the uncertainty of our economic outlook.",
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