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  "documentTitle": "One Medical | Investor Conference Presentation Deck | 29 slides",
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  "presentationDate": "2020-05-01 00:00:00",
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      "text": "(1) For the 12 months ended December 31, 2019. NPS measures willingness of consumers to recommend our services to others based on consumer surveys. We use NPS to gauge overall member satisfaction with providers and loyalty to our brand. NPS ranges from -100 to 100. (2) HEDIS stands for Healthcare Effectiveness Data and Information Set. This is a subset of those metrics related to primary care. (3) Per client case study; see slide titled \"Employer Savings – Case Study\" for methodology. (4) One Medical estimate vs. 2019 industry comparison - EHR Industry tasks, Health Affairs 38, No. 7. (5) As of Sept 30, 2019.",
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