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  "documentTitle": "NW Natural Holdings | Investor Conference Presentation Deck | 49 slides",
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      "text": "Stay-At-Home Orders – Late March OR, WA, & ID Governors issued stay-at-home executive orders with TX following in early April. NW Natural and NW Natural Water are considered essential and continue to operate and serve customers without interruption\nOperations – Initiated incident command and business continuity plans in early March with a focus on customer & employee safety following CDC, OSHA, & state specific guidance and limiting non-essential in-home services\nCustomers – Voluntarily and temporarily suspended disconnections and late fees, watching commercial and industrial meters closely, working with customers on payment plans and providing a $17 million June bill credit – a record amount\nSupply Chain – No significant disruptions experienced or expected, contingency plans in place, secured necessary PPE\nCapital Expenditures – Work continues without significant delays or meaningful impacts\nRegulatory – Applied for deferrals related to COVID costs such as bad debt, lost revenue from disconnection fees, PPE, and other items\nLiquidity – To strengthen liquidity amid COVID crisis, in March secured additional financings",
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