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  "documentTitle": "Sinch | Mergers and Acquisitions Presentation Deck | 14 slides",
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  "presentationDate": "2020-03-01 00:00:00",
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  "notes": "Uses a classic problem-solution structure with quantitative outcomes.",
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      "text": "Challenge: 120k couriers on motorbike delivering food for iFood; Many situations require conversations between the customers, couriers, and iFood; Challenging for to answer effectively and quickly as volumes are increasing",
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      "text": "Solution: Chatbot available through in-app messaging with integration to iFood Zendesk environment; AI and Natural Language Processing to help resolve common use cases; Automatic processing of main uses cases “Restaurant delayed”, “Can’t find location” and “Client can’t pay”",
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