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  "notes": "The donut chart shows the 3% target split across five categories: Customer Operations (20%), IT (30%), Network OPEX (20%), G&A Other (20%), and Sales & Marketing (10%).",
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      "text": "OPEX REDUCTION TARGET 2020-2021: Continued ongoing efficiency efforts, E2E mass market, Scale advantages via new operating model",
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      "text": "2019 main levers: Robotics & automization, Sourcing, SARC optimization, Channel efficiency, Pooling",
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