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  "documentTitle": "HomeStreet | Results Presentation Deck | 36 slides",
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  "authorName": "HomeStreet",
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  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2024-01-01 00:00:00",
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  "pageNumber": 23,
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  "nDataPoints": 20,
  "notes": "The slide compares internal historical NPS performance against a cross-sectional industry benchmark.",
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      "kind": "paragraph",
      "text": "We are pleased to announce that we achieved a Net Promotor Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year.",
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      "text": "The NPS is a measure of customer satisfaction calculated based on responses to a single question: How likely is it that you would recommend HomeStreet Bank to a friend or colleague? To calculate the bank's latest NPS rating, we surveyed 33,200 checking customers and received more than 2,500 survey responses.",
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      "kind": "source-note",
      "text": "Sources: *Qualtrics XM institute, **Customer Guru, ***BECU Annual Report Summary 2021, and ****WaFd Bank Investor Presentation 2022.",
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