{
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  "docSlug": "58a5e9fa13b75f355634e2c005c2e56f",
  "documentTitle": "HomeStreet | Results Presentation Deck | 36 slides",
  "authorId": "homestreet",
  "authorName": "HomeStreet",
  "documentKindSlug": "conference-presentation",
  "documentKindLabel": "Conference presentation",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2023-10-01 00:00:00",
  "orientation": "landscape",
  "aspectRatio": 1.3333334,
  "pageNumber": 23,
  "pageCount": 36,
  "prevPage": 22,
  "nextPage": 24,
  "slideType": "kpi_overview",
  "function": "analyze_data",
  "density": "overcrowded",
  "nDataPoints": 20,
  "notes": "The slide compares internal historical NPS performance against a set of industry peers.",
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  "slideHref": "/slides/019de075-fa53-720d-8b7d-196dae37ca4f/23",
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  "deckAnchorHref": "/decks/019de075-fa53-720d-8b7d-196dae37ca4f#slide-23",
  "components": [
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      "kind": "chart",
      "text": "HomeStreet Bank Net Promoter Score (2016-2022)",
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      "text": "Industry NPS Benchmarks",
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      "kind": "paragraph",
      "text": "We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year.",
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      "kind": "paragraph",
      "text": "The NPS is a measure of customer satisfaction calculated based on responses to a single question: How likely is it that you would recommend HomeStreet Bank to a friend or colleague? To calculate the bank's latest NPS rating, we surveyed 33,200 checking customers and received more than 2,500 survey responses.",
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      },
      "kind": "source-note",
      "text": "Sources: *Qualtrics XM institute, **Customer Guru, ***BECU Annual Report Summary 2021, and ****WaFD Bank Investor Presentation 2022.",
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      "kind": "title",
      "text": "Operational Metric: Net Promotor Score",
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      "arcName": "Monroe's Motivated Sequence",
      "arcSlug": "monroes-sequence",
      "beatName": "Satisfaction",
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      "evidence": "The bank's financial performance and operational metrics are presented.",
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  "loops": [
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      "name": "Voice Of Customer",
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      "matchId": "841b1d6e-0e14-4723-8ffe-633d06e59a14",
      "evidence": "The presentation mentions the bank's Net Promotor Score.",
      "position": 1,
      "objective": "To highlight the bank's customer satisfaction.",
      "structure": "What Customers Say (Verbatim) -> The Pattern Across Voices -> The Insight -> The Response",
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