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  "documentTitle": "HomeStreet | Results Presentation Deck | 36 slides",
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  "authorName": "HomeStreet",
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  "presentationDate": "2023-07-01 00:00:00",
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      "text": "We are pleased to announce that we achieved a Net Promoter Score (NPS) of 40 in 2022– exceeding the bank industry benchmark for the seventh consecutive year.\nThe NPS is a measure of customer satisfaction calculated based on responses to a single question.",
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      "kind": "source-note",
      "text": "Sources: *Qualtrics XM institute, **Customer Guru, ***BECU Annual Report Summary 2021, and ****WaFD Bank Investor Presentation 2022.",
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