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      "text": "Leading Net Promoter Score: one of the highest in peer company group. Brand loyalty and satisfaction remain strong: 96% of shoppers in past year say they would consider purchasing again. Quality, comfort and design are three key reasons why customers recommend our brand. Primary reason customers did not make another purchase is products they wanted were not available. Top 10 casual footwear brand for men and women per L.E.K. 2023 US Footwear and Apparel Brand Heat Index.",
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