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  "documentTitle": "First Republic Bank | Investor Day Presentation Deck | 137 slides",
  "authorId": "first-republic-bank",
  "authorName": "First Republic Bank",
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  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2022-11-01 00:00:00",
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  "notes": "The chart uses a lollipop-style visualization to compare NPS scores.",
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      "kind": "chart",
      "text": "2021 Top Service-Focused Brands",
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      "kind": "source-note",
      "text": "Source: SATMETRIX NPS (2021) for brands listed and U.S. Banking Industry Average, excluding FRC. Please note: The brands listed under “Top Service-Focused Brands” are brands selected for comparison purposes.",
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      "text": "Client Service Is Everything",
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      "text": "Great people, operating within a time-tested model, lead to exceptional client service",
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  "metrics": [],
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      "evidence": "Benchmarking First Republic against industry peers and top-tier service brands.",
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