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  "documentTitle": "First Republic Bank | Results Presentation Deck | 54 slides",
  "authorId": "first-republic-bank",
  "authorName": "First Republic Bank",
  "documentKindSlug": "regulatory-filing",
  "documentKindLabel": "Regulatory filing",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2022-07-01 00:00:00",
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  "notes": "The slide uses a table to benchmark NPS scores and a callout box to explain the strategic implications of these scores.",
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  "slideHref": "/slides/019de073-2491-75ec-9a09-0fa2162311b5/6",
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      "kind": "callout",
      "text": "First Republics client satisfaction exceeds that of other leading service brands and is substantially higher than the U.S. Banking Industry",
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      "kind": "list",
      "text": "Exceptional service is our key organic growth driver: word-of-mouth referrals from very satisfied clients; NPS measures client loyalty and likelihood to actively “refer”; Leads to strong growth and very low deposit attrition rates; First Republic’s service has become even more differentiated during the pandemic",
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      "kind": "source-note",
      "text": "(1) Source: SATMETRIX NPS (2021) for brands listed and U.S. Banking Industry Average, excluding FRC. Please note: the brands listed under ‘Top Service-Focused Brands’ are brands selected for comparison purposes. (2) Source: FRC/Bain NPS Study (2021). (3) Over 60% of First Republic clients self-designate First Republic as their “Lead Bank.” (4) Reflects industry score for computers & tablets.",
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      "kind": "table",
      "text": "2021 Top Service-Focused Brands (1) 88 First Republic – as “Lead Bank” (2), (3) 79 First Republic – Overall (2) 71 Alaska Airlines 66 Ritz Carlton 60 Apple (4) 43 Airbnb 34 U.S. Banking Industry Average",
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      "kind": "title",
      "text": "First Republic service model and delivery is a disruptor in the banking sector",
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      "kind": "title",
      "text": "2021 Net Promoter Score (\"NPS\")",
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      "evidence": "Various metrics showcasing First Republic's growth and stability",
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