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  "documentTitle": "First Republic Bank | Results Presentation Deck | 54 slides",
  "authorId": "first-republic-bank",
  "authorName": "First Republic Bank",
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  "presentationDate": "2022-07-01 00:00:00",
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  "notes": "The diagram illustrates a hub-and-spoke model with the client at the center, surrounded by service offerings and communication channels.",
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      "text": "Single point-of-contact for clients\nCulture focused on extraordinary service – proven client satisfaction (1)\nStrong credit driven incentive structure\nOver 55% of growth from satisfied existing clients (2)\nAnother 25% of growth from current satisfied clients' word-of-mouth referrals, thus over 80% of growth is directly from existing clients (2)\nEmployee stability + model stability = client stability",
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      "text": "(1) See Net Promoter Score on slide 5.\n(2) See slide 6. Client referrals represented 31% and existing clients represented 55% of checking deposit growth from December 31, 2014 to December 31, 2021. Client referrals represented 26% and existing clients represented 63% of new loan originations for January 1, 2015 to December 31, 2021.",
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      "text": "Relationship-Based, Client-Focused Approach",
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