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      "text": "FY21 adjusted costs down £0.1bn (4%) vs. FY20 and £0.3bn (7%) vs. FY19 due to: Reduced staff costs in WPB and CMB, and lower back-office operations costs. These were partially offset by: A lower benefit arising from our material pension surplus as discount rates fell. The UK bank levy, which was allocated to HSBC UK for the first time in 2021 (£32m, 1% of total FY21 costs). Reported costs were stable vs. FY20, primarily due to increased CTA investment. We expect continued discipline in cost control, in line with the Group's target of 0-2% adjusted cost growth in FY23",
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      "text": "1. P&L technology costs (excluding CTA) post capitalisation and amortisation charges. Technology spend excludes technology spend within our global businesses, which we include in the equivalent Group disclosures. 2. In FY21, 3,607 full-time equivalent employees that were fully dedicated to HSBC UK Bank plc transferred from HSBC Global Services (UK) Limited to HSBC UK Bank plc",
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