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      "text": "£361m in revenue, stable vs. FY20; £15.3bn of customer lending, £28.1bn of customer deposits\nc.1.5m active customers, 120k new accounts opened; highest in 10 years\nOur new digital journey takes less than 15 minutes to open a new account. Reduced from 10 days previously\nContinuing to pioneer high service standards: CMA rank 3rd position1; sNPS scores at +462\nUKCSI benchmarking saw fd retain #1 ranking for customer experience in financial services and #2 across all featured brands3\n62% mobile active rate – the highest across HSBC group",
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      "text": "1. At February 2022\n2. Strategic NPS at 31 December 2021\n3. UK Customer Satisfaction Index at January 2022",
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