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  "documentTitle": "HSBC | Investor Day Presentation Deck | 79 slides",
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  "authorName": "HSBC",
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  "presentationDate": "2022-06-01 00:00:00",
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      "text": "UK CMB Net Promoter Score (NPS) by segment",
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      "text": "Corporate extended market-leading positions; SME saw declines through Covid-19, but improvements are now emerging in Small Business Banking which should support a future uplift in scores",
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      "text": "Large Corporate: #1 in market for overall penetration, lead bank status, strategic advice, and significant challenges. Mid Market: #1 for innovation, finance availability, trade support. SME: Operational pressures and capacity additions.",
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      "text": "1. Small Business, Business Banking, Mid Market Rolling 12 month NPS scores... 2. Coalition Greenwich 2021... 3. MarketVue Business Banking from Savanta YE Q1 2022...",
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      "kind": "title",
      "text": "Market-leading customer experience scores in Corporate with improvements now emerging in the SME business which should support future uplift in scores",
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      "evidence": "HSBC UK's product offerings in Commercial Banking and Wealth and Personal Banking.",
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      "structure": "Our Performance -> Industry Average -> Best-in-Class -> The Gap = The Opportunity",
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