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  "presentationDate": "2021-10-01 00:00:00",
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  "notes": "The chart illustrates the movement in operating expenses (bn) and the resulting change in the cost/income ratio.",
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      "text": "1 3Q20 includes 359m from the acceleration of expenses in relation to outstanding deferred compensation awards; 2 9M20 includes net restructuring costs of 107m and litigation expenses of 49m; 9M21 includes net restructuring costs of 156m, of which 66m in 3Q21, and litigation expenses of 84m, of which 12m in 3Q21; 3 Defined as operating expenses divided by income, which is operating income excluding credit loss expenses / releases",
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