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      "text": "Our voluntary EMPLOYEE TURNOVER has been relatively stable over 2020/21 and remains low for our industry. \"PULSE SURVEY\" in November 2020 conducted to understand how our employees were feeling. Our people have told us that they appreciated the increased frequency and more personal tone of COMMUNICATIONS produced both globally and locally. At the height of the crisis, it was the LOCAL LEADERS who created \"followership\" from their people. We did not rely on government support schemes to ensure that impacted people were FINANCIALLY SECURE. Local REWARDS were implemented for front-line colleagues, both monetary and non-financial.",
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