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  "documentTitle": "Torrid | IPO Presentation Deck | 43 slides",
  "authorId": "torrid",
  "authorName": "Torrid",
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  "presentationDate": "2021-06-01 00:00:00",
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  "notes": "Includes a collage of customer photos alongside quantitative KPIs.",
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      "text": "3MM+ active customers\n~95% of sales from loyalty customers\n~82% sales retention rate (impacted by COVID; was 96% in 2019)\nNearly 1MM Instagram Followers, with ~90% higher engagement vs. competitors",
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      "text": "7.4x 5-Year LTV / CAC",
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      "text": "OUR 2020 METRICS DEMONSTRATE THE STRENGTH OF OUR CUSTOMER BASE",
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      "text": "Source: Company websites and management estimates. Notes: 1. 5-Year LTV and CAC based on 2015 customer cohort. 2. The Engagement Rate comparison was calculated based on average engagement (likes/favorites and comments) divided by total followers; Peers include Lane Bryant, Eloquii, Nordstrom, Third Love, and Old Navy",
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      "kind": "title",
      "text": "Deep Connection With Loyal And Passionate Customers",
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