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  "documentTitle": "HSBC | Investor Day Presentation Deck | 11 slides",
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  "presentationDate": "2021-03-01 00:00:00",
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  "notes": "The slide uses a combination of bar charts and bulleted strategic priorities to demonstrate growth in mortgage balances and the shift in channel mix.",
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      "text": "Aim to deliver growth whilst preserving margins and returns (margins remained resilient in FY20)",
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      "text": "Focused on automation to streamline customer journeys (significant progress made to date with time to offer now ~7 days vs. ~17 in 2018)",
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      "text": "Growth to be supported by further intermediary expansion as we build towards a ‘whole of market’ broker ambition",
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      "text": "Broker coverage3 is now >93% whilst share of direct channel remains consistently high (~20%4)",
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      "text": "Market share of stock balances increased to 7.4%2 in FY20 (from 6.7% in FY18) with share of gross lending of 10.3% in FY20",
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      "text": "1. Excludes Private Bank 2. Source: Bank of England 3. By value of market share 4. New business share of direct market available; source: UK Finance 5. Liquidity Coverage Ratio",
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      "text": "Mortgages – Controlled growth through intermediary expansion",
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