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  "documentTitle": "HSBC | Investor Day Presentation Deck | 24 slides",
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  "authorName": "HSBC",
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  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2020-09-01 00:00:00",
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  "notes": "The slide highlights three pillars: Operational resilience, Mobilising the network, and Leveraging investment in Trade Transformation.",
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      "text": "Operational resilience: Outstanding business contingency plans; no down times or impact on SLAs; Enabled clients to transact digitally overnight; Fast track approvals",
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      "text": "Leveraging our investment in Trade Transformation: Supply chain finance capabilities to extend liquidity into supply chains; New data capabilities to help clients navigate risks; Process simplification; shift of volumes to offshore processing centres",
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      "text": "Record high Net Promoter Scores (+68)",
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      "text": "Resilient performance in a challenging environment",
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      "text": "1. Internet Trade Services enablement via a phone call, only for clients already on HSBCnet\n2. Euromoney award for Global Excellence in Leadership\n3. Average of June to August 2020 scores",
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      "structure": "The Old Way (Pain) -> The Moment of Change -> The New Way (Glory) -> The Measurable Delta",
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