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  "documentTitle": "Overstock | Results Presentation Deck | 50 slides",
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  "authorName": "Overstock",
  "documentKindSlug": "conference-presentation",
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  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2020-03-01 00:00:00",
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  "density": "dense",
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  "notes": "The chart illustrates operational efficiency improvements in returns management.",
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      "kind": "chart",
      "text": "Net Returns Cost %",
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      "text": "Note: Net Returns Cost % = Net Returns Cost / GMS. Net Returns Cost is calculated as gross returns and frictional costs less recovery amounts received from customers, carriers and suppliers. GMS (gross merchandise sales) is calculated as the amount paid by customers for products (and shipping), measured at the time of order, before coupons and discounts, without reductions for estimated returns.",
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