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      "text": "We believe adding yet another layer between management and the guest has only exacerbated Darden's #1 problem – a lack of focus on the day-to-day in-restaurant experience.",
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      "text": "Rather than working to fix underlying issues, it appears that Darden's default solution has been to throw more bodies at every problem. Unfortunately, not only have these added layers added cost, but they don't appear to have helped improve the guest experience.",
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