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  "documentTitle": "Darden Restaurants, Inc. (DRI)",
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  "authorName": "Jeffrey C. Smith",
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  "presentationDate": "2014-09-11 00:00:00",
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  "notes": "Uses a combination of anecdotal evidence (cookbook quote) and quantitative data (Yelp reviews) to frame a management failure.",
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      "text": "This example shows how disconnected Darden management is from restaurant operations and how little regard Darden management has for the guest experience",
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      "kind": "callout",
      "text": "If you google \"how to cook pasta\", the first step of Pasta 101 is to salt the water.",
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      "text": "Percentage reviews of describing \"pasta\" across Italian casual dining",
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      "text": "Pasta 101: Cooking Perfect Pasta Every Time",
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      "text": "percentage of negative reviews: 7%",
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      "text": "How does the largest Italian dining concept in the world not salt the water for pasta?",
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      "text": "According to Darden management, Darden decided to stop salting the water to get an extended warranty on their pots. Pasta is Olive Garden's core dish and must be prepared properly.",
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      "text": "COOKING PASTA: The first step in any pasta recipe is to put water in a big pot and salt it. Nobody ever says how much salt to put in the water, because it's simple: the water should be salty, Atlantic Ocean salty...And why is salt important in there? Because salt is water-soluble, and as the water enters the pasta, so does the salt, which makes the pasta taste like something.",
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      "text": "COOKING PASTA: The first step in any pasta recipe is to put water in a big pot and salt it. Nobody ever says how much salt to put in the water, because it’s simple: the water should be salty, Atlantic Ocean salty…And why is salt important in there? Because salt is water-soluble, and as the water enters the pasta, so does the salt, which makes the pasta taste like something. — The Frankies Spuntino Cookbook",
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      "text": "Source: Czar Metrics Olive Garden social media study. Includes ~35,000 Yelp reviews over 2 years.",
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