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  "documentTitle": "Automatic Data Processing (ADP) (ADP)",
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      "text": "Implementations are labor intensive and generally siloed by product – the current structure precludes operating leverage",
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      "text": "Substantial “hands-on-keyboard” implementation teams – thousands of employees involved in implementation efforts. Labor intensive; ADP has not sufficiently invested in automation.",
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      "text": "Former Executive Officer: “[The] service and implementation organization were never touched – [that’s] where most of the bodies are – there’s basically no leverage across the organization in these functions.”",
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      "text": "Former Senior Director of Business Transformation at ADP: “There [were] probably 7 or 8 completely different implementation organizations [within Enterprise]… Implementation was the most inefficient part of National Accounts.”",
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      "text": "\"ADP. Automatic. The irony of what ADP is doing is often keying data in manually… That’s essentially what many of these people [in implementation] are doing.\" — Former VP, Business Transformation; \"There [were] probably 7 or 8 completely different implementation organizations [within Enterprise]… Implementation was the most inefficient part of National Accounts.\" — Former Senior Director of Business Transformation at ADP; \"[The] service and implementation organization were never touched – [that's] where most of the bodies are – there's basically no leverage across the organization in these functions.\" — Former Executive Officer",
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