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  "documentTitle": "Automatic Data Processing (ADP) (ADP)",
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  "authorName": "William Ackman",
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      "kind": "callout",
      "text": "Weak technology offerings, on the front-end and back-end, harm ADP’s competitive position and long-term growth and efficiency",
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      "text": "Unsustainable Long-term Outcome: Lower Growth, Excess Cost, Lower Margins",
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      "text": "They have relied on ‘service’ as a differentiator but over time ‘service’ became something the customer expected to do themselves with self-service.",
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      "text": "“They have relied on ‘service’ as a differentiator but over time ‘service’ became something the customer expected to do themselves with self-service.” — Former DVP of Business Transformation",
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      "text": "Source: Interviews with prior ADP executives.",
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