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  "documentTitle": "Twist Bioscience (TWST)",
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  "authorName": "Scorpion Capital",
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      "text": "Yeah, missing your turnaround time and percent of the order complete by far.",
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      "text": "Customers leave because of Twist missing the turnaround time for orders or receiving incomplete sequences; missed the turnaround window “probably 30% of the time” due to re-work and quality problems",
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      "text": "“The turnaround time was probably 30% of the time because something needed to be reworked. When they really needed something, they had to have it complete, that was probably 10% of the time, and people would be upset by it not being complete just because they needed to have everything; they needed to have all the genes to start their experiment.” — Ex-employee in senior product management and sales leadership roles",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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