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  "documentTitle": "Twist Bioscience (TWST)",
  "authorId": "58_Scorpion_Capital",
  "authorName": "Scorpion Capital",
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  "presentationDate": "2022-11-15 00:00:00",
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      "text": "Twist’s reputation among customers was of over-promising and under-delivering",
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      "text": "We interviewed an executive at Genscript, Twist’s key Chinese competitor, who stated that Twist’s reputation among customers was of over-promising and under-delivering - \"The number one thing I hear...they promise a lot and they overcommit\"; \"cannot deliver on time.\" Providing color identical to IDT, Twist’s other key competitor, he indicated that Genscript is seeing customers switch back, after being seduced for a time by Twist’s fire-sale prices, after tiring of order delays, the lack of a real GMP capability, and total failure in its antibody development offering.",
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      "kind": "quote",
      "text": "\"There are some significant gene assay therapy companies based in southern California that switched back us... At least in this year, I at least met like five clients that switched to us. They told us that the antibody screening result did not end up giving them that many lead candidates. And number two was the timeline... And the third thing is their GMP system is still getting ready...\"",
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      "text": "\"The number one thing I hear from them is that they promise a lot of sweet things in the beginning. They promise a lot, and they overcommit... The third thing I hear is that they really cannot deliver on time... they try to offer a lot of the services that are not on their menu... customers are telling us that they’ve gone away, and they tried Twist, but they want to come back and use us again.\"",
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      "text": "“The number one thing I hear from them is that they promise a lot of sweet things in the beginning. They promise a lot, and they overcommit... they really cannot deliver on time.” — Executive at Genscript, key Twist competitor",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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