{
  "docId": "019dd923-622c-750b-8b9a-4b91788fc785",
  "docSlug": "5fadb686cc03",
  "documentTitle": "Twist Bioscience (TWST)",
  "authorId": "58_Scorpion_Capital",
  "authorName": "Scorpion Capital",
  "documentKindSlug": "activist-deck",
  "documentKindLabel": "Activist deck",
  "sourceTypeSlug": "short_seller",
  "sourceTypeLabel": "Short seller",
  "presentationDate": "2022-11-15 00:00:00",
  "orientation": "landscape",
  "aspectRatio": 1.2941177,
  "pageNumber": 167,
  "pageCount": 236,
  "prevPage": 166,
  "nextPage": 168,
  "slideType": "expose_contradiction",
  "function": "expose_contradiction",
  "density": "dense",
  "nDataPoints": 3,
  "notes": "The slide uses a Q&A format to highlight operational failures.",
  "elementsJson": [
    "paragraph",
    "quote_block"
  ],
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019dd923-622c-750b-8b9a-4b91788fc785/167",
  "deckHref": "/decks/019dd923-622c-750b-8b9a-4b91788fc785",
  "deckJsonHref": "/decks/019dd923-622c-750b-8b9a-4b91788fc785.json",
  "deckAnchorHref": "/decks/019dd923-622c-750b-8b9a-4b91788fc785#slide-167",
  "components": [
    {
      "bbox": null,
      "kind": "callout",
      "text": "He indicated that Twist missed the promised turnaround time for about 30% of its orders, mainly due to quality failures that required the company to re-manufacture the sample.",
      "attrs": null,
      "subkind": null,
      "toolName": "Visual emphasis",
      "toolSlug": "visual-emphasis",
      "confidence": null,
      "componentId": "019dd953-0932-77cf-bff2-27334335c51b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.08,
        "w": 0.9,
        "x": 0.05,
        "y": 0.28
      },
      "kind": "list",
      "text": "Customers leave because of Twist missing the turnaround time for orders or receiving incomplete sequences; missed the turnaround window “probably 30% of the time” due to re-work and quality problems",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "4d57ee01-fa34-4fe8-8a92-c13221a72a03",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.45,
        "w": 0.9,
        "x": 0.05,
        "y": 0.38
      },
      "kind": "list",
      "text": "Q: “Were there any customers that left because of quality or other issues?” A: “Turnaround time.” Q: “What was the biggest issue?” A: “Yeah, missing your turnaround time and percent of the order complete by far.” Q: “How often did each of those two things happen?” A: “The turnaround time was probably 30% of the time because something needed to be reworked. When they really needed something, they had to have it complete, that was probably 10% of the time, and people would be upset by it not being complete just because they needed to have everything; they needed to have all the genes to start their experiment.” Q: “How much did they miss it by? How long did the customer expect the order to take from the day they made the order, and how long would it typically take?” A: “They usually expected it to take 10 days, and sometimes it would take 15 days to get it back because some of them you had to start the process again or you weren’t going to make it.” Q: “What percentage of the time would they have to rework it?” A: “Probably 20% of the genes, at least.” Q: “And that’s before they sent it to the customer, or they would send it to the customer, and the customer would be like, hey, it’s wrong?” A: “No-no. Customers don’t sequence it. If you send it wrong and they discover it, you’ve probably lost that customer.” Q: “You guys would have to redo it 20% of the time, so you would start the entire manufacturing process from scratch?” A: “It depends on what the failure was like but maybe. It would either be scratch or go back to somewhere in the middle.”",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ab7bd326-f7d4-4b7b-8e15-825bfeefcd2b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.9,
        "x": 0.05,
        "y": 0.08
      },
      "kind": "paragraph",
      "text": "A former Twist employee in a senior product and sales roles described a fiasco with customers leaving due to missed order dates or receiving incomplete orders. He indicated that Twist missed the promised turnaround time for about 30% of its orders, mainly due to quality failures that required the company to re-manufacture the sample.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "53b7e936-0f74-4c70-93ed-955d33a9ea7e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": null,
      "kind": "quote",
      "text": "“The turnaround time was probably 30% of the time because something needed to be reworked.” — Ex-employee in senior product management and sales leadership roles",
      "attrs": null,
      "subkind": null,
      "toolName": "Authority citation",
      "toolSlug": "authority-citation",
      "confidence": null,
      "componentId": "019dd953-0932-77cf-bff2-2a76578b488e",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.02,
        "w": 0.3,
        "x": 0.05,
        "y": 0.96
      },
      "kind": "source-note",
      "text": "Source: Scorpion Capital consultation calls with experts",
      "attrs": null,
      "subkind": null,
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "9bbe7214-8c36-43cf-bcac-cb4d2d4e1ceb",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}