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      "text": "Twist’s entire product line as a commodity – whether single stranded NGS or double stranded constructs – that suffers from numerous flaws regarding quality, quantity, consistency, mutations, sequence length, and other problems that create “substantial headache” and “substantial expense” for customers.",
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      "text": "A major customer, one of the largest genomics centers in Europe, stated that the purity of Twist oligos \"isn't as high,\" stating that customers are \"better off going through someone like IDT...you'll get much higher purity and much better performance.\" An ex-IDT regional sales manager characterized Twist's entire product line as a commodity – whether single stranded NGS or double stranded constructs – that suffers from numerous flaws regarding quality, quantity, consistency, mutations, sequence length, and other problems that create \"substantial headache\" and \"substantial expense\" for customers.",
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      "text": "Purity of oligos \"isn't as high\" vs. competitors which offer \"much higher purity and much better performance\"; \"better off\" going with key competitor IDT. \"I would say that the purity of each individual oligo in those pools isn't as high as it is with IDT...\"",
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      "text": "Twist's entire product line suffers from a multitude of problems that create \"substantial headache\". \"In the case of next-generation sequencing [NGS], their hybridization capture panels have higher variability... Twist will have to deliver that in more lot numbers than their competitors...\"",
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      "text": "“the purity of each individual oligo in those pools isn’t as high as it is with IDT, which is why if you’re buying a smaller number of oligos, you’re better off going through to somebody like IDT. You’ll get much higher purity and much better performance.” — Major Twist customer, one of largest genomics centers in Europe; “In the case of next-generation sequencing [NGS], their hybridization capture panels have higher variability amongst a number of metrics, and they make many lots... Twist will have to deliver that in more lot numbers than their competitors, which creates a substantial headache for quality control teams because quality control for these kinds of applications is a substantial expense because of the regulated space.” — IDT ex-regional sales manager",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Other customers flagged different types of problems in ordering from Twist, such as a lack of purity and quality control.",
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