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      "text": "He was a Twist customer at his new employer but is “rarely using Twist now” after being “frustrated” with delays and quality problems. He indicated they have shifted their business to two Chinese companies that are cheaper and “significantly faster” – delivering orders in 3-4 weeks vs. 2-3 months at Twist: “Definitely we were frustrated, so we just walked away.”",
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      "text": "“There’s a lot of competition. You probably realized we’re shifting a lot of the business away from them, actually. We’re rarely using Twist now. That’s my current company’s situation. So, a lot of gene synthesis, the majority of gene synthesis is called protein expression. It’s a protein or an antibody. We can actually use a different company in China called Biointron. They synthesize DNA from DNA synthesis to deliver protein in three weeks. That’s three weeks. Twist can barely deliver DNA construct. And the other company can deliver proteins.”",
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      "text": "Q: “Are there customers that got upset and stopped working with them for quality issues or delays?” A: “Oh yeah, yeah, yeah. I’m frustrated currently. I’m at a different company now. Sometimes, we have to contract out gene synthesis with Twist. And they’re delayed a few months, a couple of months. Definitely, we were frustrated, so we just walked away and worked with other companies. Also competition is building up.”",
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      "text": "“We pretty much stopped it all now because after we found out, there’s a company Biointron that can make the protein in two weeks plus shipping, a total of three weeks. If you use all the agents and protein, they can make the protein in three weeks, plus one-week shipping from China to here; it’s four weeks for protein, and in that time, we can get a DNA construct. Essentially, it’s significantly faster, so we completely shifted to Biointron for most of the services we need. For most of our DNA synthesis, we do the coupling ourselves, just order the gBlock from IDT, or we get the service from GENEWIZ. It Twist takes two to three months to get protein from DNA synthesis. Two to three months. This is three or four weeks plus shipping.” – Former Twist employee, director-level",
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      "text": "Ex-senior manufacturing employee was a Twist customer at his new employer but “frustrated” with quality problems and delays; “rarely using Twist now”; shifted business to a “significantly” faster Chinese manufacturer that takes 3-4 weeks vs.2-3 months at Twist",
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      "text": "“Oh yeah, yeah, yeah. I’m frustrated currently. I’m at a different company now. Sometimes, we have to contract out gene synthesis with Twist. And they’re delayed a few months, a couple of months. Definitely, we were frustrated, so we just walked away and worked with other companies. Also competition is building up.” — Former Twist employee, director-level",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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