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  "notes": "The slide uses direct quotes from a customer to frame Twist as a commodity player struggling against dominant incumbents.",
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      "text": "“Thermo is exceptional. I don’t know if you know BioTechne. They also bought a lot of different kinds of protein companies like R&D Systems, especially R&D Systems is also exceptionally good. And it’s part of BioTechne. Promega is exceptionally good. There are some companies that have very good relationships, they care, and their sales representatives contact me from time to time. They check on us. I never get a query from a Twist sales representative. I don’t know.” -Novartis, a large Twist customer, scientist in a leadership role",
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      "text": "Q: “So, you’re saying you just get other services from their competitors.” A: “Additional services that are really convenient.” Q: “You said you need to store these things because they have certain temperatures and other requirements?” A: “Yes, we have freezers, but we don’t have an unlimited number of freezers. So, I use them to store other reagents, samples of—if suddenly I can save half a freezer because I don’t need to store of these different oligos, I’m really happy about it. Why wouldn’t I do it? They don’t charge anything extra. They just suggested they can do it, and they can send it to us whenever we want. Probably that’s why Thermo is 20%, is always more expensive than anyone. But on the other hand, you have such a quality and afterward, just a nice service that, yeah.” -Novartis, a large Twist customer, scientist in a leadership role",
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      "text": "“I think other companies have much more customers buying from them compared to Twist. I think the competition is very hard right now and I think the big vendors are dominating the market and will dominate the market and that’s very difficult for smaller ones to take over and gain part of this benefit.” -Novartis, a large Twist customer, scientist in a leadership role",
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