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      "text": "Q: \"You were expecting things within 10 days, but it was taking them 8 weeks to do it.\" A: \"Right, or even 12 weeks....for example, last year, this was a long oligo took them a really long time, almost three months. I would say Thermo [would have taken] probably one month because it was complicated to synthesize.\"",
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      "text": "Q: \"Now you just don't give them anything complex - just simple stuff?\" A: \"That's right.\"",
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      "text": "Stopped giving Twist complex orders, only simple, commodity ones; orders take multiples longer than the short lead times Twist advertises; weeks to months vs. days as Twist states on its site",
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      "text": "Stopped giving Twist complex orders, only simple, commodity ones; orders take multiples longer than the short lead times Twist advertises; weeks to months vs. days as Twist states on its site",
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      "text": "Q: \"What timelines were you expecting in the past, and what timeline was it actually?\" A: \"What I understand is that they needed at least 10 days to 2 weeks. I expected it to be 4 weeks. What we were getting sometimes were 8 weeks.\"",
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      "text": "Q: \"When did you say forget it, I'm not going to do this anymore?\" A: \"After this last experience in June 2021.\" Q: \"How are their lead times with the other simpler stuff?\" A: \"Six to 8 weeks normally.\" Q: \"They say that they do it within days or within a week or two. Is that not true?\" A: \"Not when you have GMP stuff, it takes longer.\" - Novartis, a large Twist customer, scientist in a leadership role",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Novartis indicated that they now only give Twist simple, commodity orders and that the orders actually take many multiples longer than the few days that Twist promotes, providing an example where they expected an order within 10 days but where it took Twist 8 to 12 weeks. Even for non-complex orders, they indicated that Twist's lead times are 6 to 8 weeks.",
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