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      "text": "Racketeering strikes us an appropriate term given the conduct MGH described – a label another customer used directly: “when you ask questions...you get a bunch of roundabout answers...oh sorry, we mixed up that time zone because it was central times versus eastern time.”",
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      "text": "“Roundabout answers” and acting like a “used car salesman”\nQ: “Do they even give you transparency as to where the planes are coming from, who’s on them, and what the invoices are? I’m hearing that they don’t provide that information even when asked. Somebody used the phrase mystery fees.”\nA: “Not only that of the mystery, when you ask questions to them, you get the answer then, and then you get a bunch of roundabout answers down the line: Oh, sorry, we mixed up that time zone because it was central time versus eastern time. And I’m like, guys, we’re professionals here. This is what you’re being paid to do. If you mix up the time zones, I don’t know. I’m literally at odds and on top of that, here I am doing your job for you. Again, it just gets to a point where it’s a big point of frustration…it’s their team that racks up the price because depending on the size of the jet, depending on if you’re going to bring the surgeons on or not, if it’s just a module or not, and you have all these added fees like a used car salesman saying, oh, by the way, you can this and get it financed at zero percent but then there are all these other things that can just be added on, and it’s not what we signed up for, nor is it what we need.” – Veteran transplant administrator/executive at Massachusetts General Hospital",
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      "text": "“when you ask questions...you get a bunch of roundabout answers...oh sorry, we mixed up that time zone because it was central times versus eastern time.” ... “if you mix up the time zones, I don’t know...it’s their team that racks up the price...all these added fees like a used car salesman...it’s not what we signed up for, nor is it what we need.” — Veteran transplant administrator/executive at Massachusetts General Hospital",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "Racketeering strikes us an appropriate term given the conduct MGH described – a label another customer used directly: “when you ask questions…you get a bunch of roundabout answers…oh sorry, we mixed up that time zone because it was central times versus eastern time.” MGH naturally expressed incredulity and dismay – “if you mix up the time zones, I don’t know…it’s their team that racks up the price…all these added fees like a used car salesman…it’s not what we signed up for, nor is it what we need.”",
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