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      "text": "MGH employs a term called “Never Events” for outlier situations that should never occur, which happen with TransMedics “at a higher frequency...sometimes even a couple of times a week” where MGH is hit with extreme charges for an organ recovery.",
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      "text": "MGH employs a term called “Never Events” for outlier situations that should never occur, which happen with TransMedics “at a higher frequency...sometimes even a couple of times a week” where MGH is hit with extreme charges for an organ recovery.",
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      "text": "“Never events” occur on a regular basis, monthly or “couple of times a week,” where “cost threshold” crossed...",
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      "text": "“And we've had a couple of these situations in the past where I've had to have very candid conversations with their leadership. Many times, there have been situations where they've apologized profusely, so sorry that this has occurred, never our intention, won't ever happen again. We won't have any disagreements at all for a couple of months, and then again, there will be a situation where someone had made a call independent of our surgeons, and it just would continue to occur at a higher frequency, almost once a month, sometimes even a couple of times a week where now I have to get involved whenever there's a certain threshold that gets crossed as far as costs go where I would then have to bypass the entire team, go straight up to their leadership, and say, this is not what we discussed, we either need to end this or address this,...these types of issues continue to sprout, and I'll be honest, part of me also—I've been in situations where “never events” should never have occurred.” — Veteran transplant administrator/executive at Massachusetts General Hospital",
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