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  "documentTitle": "TransMedics (TMDX)",
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  "notes": "Uses direct quotes from an ex-logistics manager to frame the company as a service provider rather than a medical device company.",
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      "text": "Not really selling devices but \"selling a service\"\n\"Instead of selling devices, we started selling a service, and we established what we call a National OCS Program, NOP, where we are essentially like Amazon for organs. We have 17 hubs around the country where we have our devices; we have our specialists and our surgeons. Then we bought our own planes. We have a fleet of 14 planes; the fleet is growing. This has been built since last year. In August 2023, we didn't have a single plane. It was managed by third-party providers, and now we have brought all that in-house.\" – Ex-logistics employee at Transmedics",
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      "text": "Sudden pivot from refusing to touch logistics to basing the model around moving aircraft and organ transport\n\"We would contract out all of the logistics and hire third parties for the aviation. We would hire third parties for the ground transportation and so on. We wouldn't touch logistics; somebody else would take care of it for us. A decision was made: we need to bring all the logistics in-house.\" – Ex-logistics employee at Transmedics",
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      "kind": "callout",
      "text": "In a revealing moment, he stated TransMedics is not even really a medical device company: “instead of selling devices, we started selling a service.”",
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      "text": "Our research indicates that not only are the CEO's denials utterly false, but that the conduct detailed in Gosar's letter is far more serious than he is aware. The allegations and key points in the letter were confirmed by numerous former employees, as well as by major transplant centers that we spoke to across 30+ interviews. We start with an ex-logistics manager who played a key role in managing TMDX's flight operations as part of the NOP, which he told us is \"essentially like Amazon for organs.\" He began by saying that \"in August 2023, we didn't have a single plane\" and \"wouldn't touch logistics\" – \"we would contract out\" and \"hire third parties,\" but that it all changed in a key moment when \"a decision was made: we need to bring all the logistics in house.\" In a revealing moment, he stated TransMedics is not even really a medical device company: \"instead of selling devices, we started selling a service.\"",
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      "text": "“Instead of selling devices, we started selling a service, and we established what we call a National OCS Program, NOP, where we are essentially like Amazon for organs.” — Ex-logistics employee at Transmedics",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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