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  "documentTitle": "TransMedics (TMDX)",
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  "authorName": "Scorpion Capital",
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  "presentationDate": "2025-01-10 00:00:00",
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  "notes": "The slide uses direct quotes to build a narrative of customer churn risk, specifically highlighting the threat of switching to OrganOX.",
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      "kind": "callout",
      "text": "The loss of just one, we believe, could easily swing a quarter to a miss.",
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      "kind": "paragraph",
      "text": "As a preview of a section on enraged customers and the resulting exodus, we quote three large, current customers below. It is self-evident they are not likely to remain so for long.",
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      "kind": "quote",
      "text": "I hate flying their team all over the fucking country...very little transparency...they could have just made it up...it feels like I’m talking to a used car salesman.",
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      "kind": "quote",
      "text": "...TransMedics acted as this hard sell, push down your throat approach to the surgical community saying this is our way or the highway, there are a lot of people they pissed off...",
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      "kind": "quote",
      "text": "Typically, this is not how companies behave with somebody who helped them get FDA approval...They play hardball. They've really alienated a lot of people...they're using OrganOX, and they're doing fine.",
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      "text": "\"I hate flying their team all over the fucking country. I hate it. I hate paying for private jets to fly their surgeons all over. I don't know why we have to pay for all these ridiculous transportation invoices... it feels like I'm talking to a used car salesman.\" — Executive at a pre-eminent academic transplant center; \"...TransMedics acted as this hard sell, push down your throat approach to the surgical community saying this is our way or the highway, there are a lot of people they pissed off\" — Prominent surgeon; \"Typically, this is not how companies behave with somebody who helped them get FDA approval... that's Waleed's method, he and Tamar Khayal, his COO....that's how they roll. They play hardball.\" — Transplant surgeon at a high-volume academic center.",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "kind": "title",
      "text": "Enraged Customers and the Resulting Exodus",
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