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      "text": "Ginkgo is unable to execute on foundry projects; team is young, inexperienced, and has no “mindset around customer service.”",
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      "text": "Current executive at related party \"customer\" Motif indicated Ginkgo's staff needs to get their act together; customers have to be sophisticated enough to project manage Ginkgo's projects themselves, as they fail if Ginkgo oversees them",
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      "text": "He indicated that Ginkgo can't deliver and lacks capabilities to manage strain engineering projects – the entire purpose of the foundry – and that projects are bound to fail unless a customer is sophisticated enough to micromanage them. He stated that foundry staff are generally straight out of school and in their first jobs. A senior employee at Joyn provided identical color: Ginkgo is unable to execute on foundry projects; team is young, inexperienced, and has no \"mindset around customer service.\"",
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      "text": "\"I think it just really comes back to having a very young, inexperienced team. We would give them a statement of work and a proposal for what we wanted to have done, and they would just seem to not be able to execute on it. Or we had them try to develop an assay for us, and we kept getting no results back from it. The assay just wasn't done; it wasn't developed. They kept dragging on, or they would give us something that we thought should be done, and we would test it and find that it didn't work the way it was supposed or they hadn't used the proper controls...the mindset around customer service didn't seem to be there. It was very casual about, oh well, we can just keep fiddling around with this and charging you for it.\" – Senior employee at Joyn",
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      "text": "\"They're going to have to get their act together to make sure that they understand what the customer needs and what they need to deliver...Honestly, I don't see how—they might get lucky, but in my experience right now, if you don't have, from the customer side of things, if they don't have someone that understands synthetic biology and understands the process and can really review the data, review the project, the advancement of the project is going to be difficult to be successful, unless Ginkgo hires really amazing program directors.\" – Current Motif executive",
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      "text": "\"A lot of them are pretty much fresh out of Ph.D. So, this is their first job...at the speed they're growing right now, it's difficult for them to recruit senior people.\" – Current Motif executive",
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      "text": "“They're going to have to get their act together to make sure that they understand what the customer needs and what they need to deliver...Honestly, I don't see how—they might get lucky, but in my experience right now, if you don't have, from the customer side of things, if they don't have someone that understands synthetic biology and understands the process and can really review the data, review the project, the advancement of the project is going to be difficult to be successful, unless Ginkgo hires really amazing program directors.” — Current Motif executive; “A lot of them are pretty much fresh out of Ph.D. So, this is their first job...at the speed they're growing right now, it's difficult for them to recruit senior people.” — Current Motif executive; “I think it just really comes back to having a very young, inexperienced team. We would give them a statement of work and a proposal for what we wanted to have done, and they would just seem to not be able to execute on it. Or we had them try to develop an assay for us, and we kept getting no results back from it. The assay just wasn't done; it wasn't developed. They kept dragging on, or would give us something that we thought should be done, and we would test it and find that it didn't work the way it was supposed or they hadn't used the proper controls...the mindset around customer service didn't seem to be there. It was very casual about, oh well, we can just keep fiddling around with this and charging you for it.” — Senior employee at Joyn",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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