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      "kind": "callout",
      "text": "IQVIA is the largest CRO, they are in the business of acquiring and merging with companies, so Berkeley Lights is not someone we really want to invest in or partner up with.",
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      "text": "Overall customer feedback is poor and IQVIA cautions customers to be careful\n\"Overall the feedback from our current customers hasn't been very positive. We recommend to our customers to do your due diligence in detail and request referenceable customers.\"",
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      "kind": "quote",
      "text": "IQVIA has warned its customers away from BLI and cautioned them to do their due diligence on the instrument\nQ: \"You said earlier that IQVIA would never partner with BLI?\"\nA: \"As part of our protocol, we don't really recommend this company or the other...\"",
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        "highlighted_text": "Absolutely, we've given them candid feedback"
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      "text": "IQVIA's opinion of BLI is negative and dismissive\n\"IQVIA is the largest CRO, they are in the business of acquiring and merging with companies, so Berkeley Lights is not someone we really want to invest in or partner up with.\"",
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      "text": "The system is outdated and they need a lot of innovation on their workflows. That's the feedback we have gotten. But I would definitely recommend doing their due diligence and also speaking to the references, and I think that kind of sums it up. I tend to use this line quite a few times. — IQVIA executive",
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      "text": "IQVIA executive (cont'd): We warn our customers away from BLI's instrument and caution them to first do their own due diligence and speak to references; IQVIA's overall opinion is negative and dismissive.",
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