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  "documentTitle": "Berkeley Lights (BLI)",
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      "text": "Large BLI customers are unhappy and not referenceable accounts; level of dissatisfaction with BLI is an outlier relative to other vendors they use; customers generally rate BLI’s system at 2 on a scale of 1 to 5, based on scorecard results.",
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      "text": "Lack of satisfaction with BLI sticks out versus other vendors those customers use, based on IQVIA's experience with the 3 specific customer divisions they are engaged with",
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      "text": "Customers generally rate BLI at 2 on a scale of 1-5, based on scorecard results",
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      "text": "Large pharma customers of BLI that IQVIA works with closely are not referenceable and are not happy; BLI is an outlier",
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      "text": "Let me put it this way, they're not referenceable either; I can even share that. They're not happy, and they're not referenceable. One of their scorecard results, at the bottom, is a checkbox. Would you want to be a reference, a user reference? And they said \"no.\" That was one thing that Berkeley Lights was the only vendor that actually stood out.",
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      "text": "Your customers work with a lot of different vendors, and you're saying the lack of satisfaction, Berkeley Lights sticks out relative to the other kinds of vendors that they use. Is that correct? That's correct.",
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      "text": "The overall feedback is not positive... Yeah, absolutely. You have to realize when these meetings happen, they have scorecard results... and Berkeley Lights is in there as well.",
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      "text": "Let me put it this way, they're not referenceable either; I can even share that. They're not happy, and they're not referenceable. One of their scorecard results, at the bottom, is a checkbox. Would you want to be a reference, a user reference? And they said \"no.\" That was one thing that Berkeley Lights was the only vendor that actually stood out. — IQVIA executive",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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