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  "documentTitle": "Berkeley Lights (BLI)",
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      "text": "The field is 'very skeptical and rightfully so'; can't get BLI data through peer view; software bugs; contamination issues; doesn't recommend the tool and not suited for commercial pharma/biotech customers; unusable by most scientists.",
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      "text": "As an ex-employee and current customer, the scientist is uniquely positioned to comment and keeps “a close eye on the market and competition”; 1 out of 10 experiments are successful; “immensely frustrating”; stops working for weeks at a time; “lot of turmoil” for users.\nWouldn’t recommend the machine for “the vast majority of people”; other technologies are a “much better place to start”; “really incredibly challenging” for commercial customers to get the tool to work.\nExtremely niche instrument with “very limited” use cases, generally low risk, low value assays; anything else requires “a crop ton of validation work” to double-check the data with legacy tools.\nCan take a year to get data out of it; customers get frustrated and want to send it back; took the scientist – who helped develop the technology – 2 years of countless tries to get an assay working;\nInstrument is not usable by most scientists; “technically very challenging to use”; using it actually slows down projects versus speeding them up; takes years to learn the ins and outs of the machine.\nInstrument is perceived harshly in the field; “anybody” familiar with single-cell analysis is “very skeptical and rightfully so” particularly for critical applications like FDA submissions; scientists are skeptical that cell assays can “behave normally” in the instrument; makes it “really hard” to get the machine’s data through peer review, forcing “absolutely crazy” amounts of extra validation\nNumerous problems with the software; customers are constantly blindsided with software and hardware changes, resulting in bugs, delayed experiments, need to re-learn the equipment.\nInstrument is prone to contamination - “a contamination nightmare” - “was always a big concern” and company still struggles with it; “definite weak points from a biological standpoint” in the machine.\nInstrument is based on chips that contain silicon, and cells don’t behave naturally against a silicon surface; company never thought through the problems it creates.",
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      "text": "A LEADING ACADEMIC INSTITUTION purchased a machine and employs a former BLI scientist in a senior role. The scientist helped develop the instrument and is one the most knowledgeable experts in single cell technology. We redact the institution's name, given the startling nature of the scientist's feedback: machine fails in 90% of experiments; the field is 'very skeptical and rightfully so'; can't get BLI data through peer view; software bugs; contamination issues; doesn't recommend the tool and not suited for commercial pharma/biotech customers; unusable by most scientists.",
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      "text": "The field is 'very skeptical and rightfully so' — Former BLI Scientist. 'A contamination nightmare' — Former BLI Scientist. 'Absolutely crazy' — Former BLI Scientist.",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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      "text": "2) Summary of findings from customer interviews",
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