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      "text": "Former BLI scientist details how universities and research institutions had experiences as disastrous as commercial pharma/biotech customers: UCSF and NIH both returned the equipment after 6-9 months; couldn't get publishable data of the system; chose cheaper, faster boxes from 10X Genomics and others.",
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      "text": "SAMSUNG BIOLOGICS, ex-lead scientist (cont'd)\n- Scientist recently left Samsung to join a $2.5B biotech that's \"not that interested\" despite BLI approaching them as a potential customer",
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      "text": "UCSF, NIH, AND OTHER ACADEMIC CUSTOMERS. Former BLI scientist details how universities and research institutions had experiences as disastrous as commercial pharma/biotech customers: UCSF and NIH both returned the equipment after 6-9 months; couldn't get publishable data of the system; chose cheaper, faster boxes from 10X Genomics and others.\n- Former scientist was closely involved in efforts to onboard and support these customers\n- States UCSF stopped using the machine much after a couple of months; BLI extended the trial to 9 months and still failed; NIH tried running several experiments; \"they wanted out.\"\n- Detailed obstacles at other centers such as U-Pitt, La Jolla, City of Hope; couldn't use the tool without extensive handholding and support.",
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      "text": "CHAN ZUCKERBERG BIOHUB, a nonprofit initiative funded by Facebook's founder, may be BLI's second largest customer with 5 machines. Scientist closely involved in purchase decision suggests they have to exhaust a $700MM cap ex budget within 3 years and are blindly gambling on anything \"new\"; says wouldn't personally buy the machine; \"would not feel comfortable\"; tool not suited for commercial drug discovery where you have to \"actually deliver\" something.\n- CZ Biohub appears to have bought 5 machines in the last 2 years. A scientist involved in the purchase decision, who has little direct experience with the tool, implied the center is spending recklessly - \"we just spend money; we don't make money.\"\n- Center appears to have done no diligence on BLI; became nervous at our questions and asked us for details about other customers' experience.\n- Despite buying 5 BLI machines, the feedback is revealing - better ways to spend $2MM; only bought because free to gamble on machines that may not work as advertised; are also buying \"everything\" from all of BLI's single cell competitors.",
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      "text": "we just spend money; we don't make money. — Scientist involved in the purchase decision at CZ Biohub",
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      "text": "Source: Scorpion Capital consultation calls with experts",
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